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Customer Service Specialist

  • Are you looking for assistant to respond the customer queries in a timely and accurate way, via phone, email or chat?

  •  

    Are you looking for someone to process complaints and issues related to products or services?

      I am here.

Research and Data Entry

  • Browse the internet to obtain needed information

  • Look up the contact details of a particular company or individual

  • Organize data in  spreadsheet form

File Management

  • Use Dropbox, Google drive and other file storage

  • Use Folder in a Logical Hierarchy

  • Back up important files

  • Display files in a list to see details

Social Media Management

  • Develop relevant content topics to reach the company's target customers

  • Conduct social media listening and social media monitoring using appropriate tools

  • Engage with brand followers and fans on social channels

Email Management

  • Create template replies

  • Use folders, filters to sort mails

  • Structures emails into categories

  • Use email scheduler

Calendar Management

  • Use Google calendar and other calendar tools

  • Color-code calendar

  • Customize calendar's scheduling form

  • Guide clients and invitees through the scheduling process

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